Returns & Refunds

Return Window

You may return items within 3 days of the delivery date, provided the items are in original, unused condition and in their original packaging.

Conditions for Returns

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging with all accessories and documentation
• Returned within 3 days of delivery

Items that show signs of use, assembly damage or missing components may not be eligible for a full refund.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photographs of the issue. We will arrange a replacement or full refund at no cost to you.

How to Initiate a Return

To start a return, please contact our customer support team with your order number and reason for return. We will provide return instructions and, where applicable, arrange a collection.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5�7 business days. Refunds are made to the original payment method used for the purchase.

Return Shipping Costs

For returns due to a change of mind, the customer is responsible for return shipping costs. For damaged or incorrect items, we will cover all return shipping costs.

Non-Returnable Items

Items that have been assembled, used or damaged by the customer are not eligible for return. Bulbs and consumables are not returnable.

Contact

For any returns queries, please contact our team. We aim to respond within 24 hours on business days.